🔒 Data Protection

Machi Bat Privacy Policy – Your Information Is Completely Safe With Us

This page explains, in plain English, how your information is collected when you use Machi Bat, where it goes, and how it is kept secure.

256-Bit SSL
No Data Selling
GDPR-Compliant
Last Updated: January 2026
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Core Privacy Principles

How Machi Bat Keeps Your Data Safe – At a Glance

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End-to-End Encryption

Every transaction and piece of personal information is protected with 256-bit SSL encryption. No hacker or third party can read this data.

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Your Data Is Never Sold

Machi Bat will never sell your name, mobile number, or payment details to any advertiser or third party. Your data belongs to you alone.

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Compliance with International Standards

Our Privacy Policy follows the core principles of GDPR, ensuring that international standards are maintained in how your data is collected, stored, and used.

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Right to Erasure

You may request deletion of your personal data at any time. Except where required by law, we are obligated to honor your request.

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Cookie Controls

You have full control over which cookies are used. You're free to keep only the essential ones and disable the rest.

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Right to Access Your Data

To find out what information Machi Bat holds about you, submit a request to our support team. We will provide a complete disclosure within 30 days.

01 Introduction – Why You Should Read This Policy

When using any platform online, the most important question is: "Where is my data going?" At Machi Bat, we believe that question deserves a clear and straightforward answer.

This Privacy Policy explains how Machi Bat collects your personal information, why it is collected, where it is stored, and how it is kept secure. We have intentionally written it in plain, simple language because we believe you have every right to fully understand your own data.

By creating an account or using the Machi Bat website, you agree to this Privacy Policy. If you do not agree with any part of it, please refrain from using the platform.

In a nutshell: Machi Bat uses your information solely to provide our services — not to sell it. Your privacy matters to us as much as our business does.

02 What Information We Collect

Machi Bat collects three types of information:

2.1 Information You Provide Directly

  • At registration: name, mobile number, date of birth, and email address (if provided).
  • During KYC verification: a copy of your National ID or passport, and proof of address.
  • At the time of payment: bKash/Nagad/Rocket number (no card or bank details are stored).
  • When contacting support: chat history and complaint details.

2.2 Automatically Collected Information

Type of Information Why It Is Collected Retention Period
IP Address Security & Fraud Prevention 90 Days
Device Information To enhance your mobile experience 1 Year
Browsing Patterns To deliver personalized offers 6 Months
Gaming History Dispute Resolution & Legal Obligations 5 Years
Transaction Records Financial Reporting & Audits 5 Years

2.3 Information Received from Third Parties

We may use approved identity verification services for KYC checks. Transaction confirmation data is received from payment providers such as bKash and Nagad.

03 How Your Information Is Used

Machi Bat uses your information for the following purposes:

  • Account Management: Completing registration, verifying login, and recovering passwords.
  • Financial Transactions: Deposit processing, withdrawal confirmation, and bonus distribution.
  • Customer Support: To resolve your issues and review complaints.
  • Security: Detecting fraud, preventing multiple accounts, and combating money laundering.
  • Service Improvement: Analyzing which games are most popular and where users encounter issues.
  • Personalized Offers: Sending relevant bonuses and promotions based on your playing habits.
  • Legal Obligations: To meet requirements from licensing authorities, tax departments, or courts.
What we never do: Selling your information to advertisers, sending marketing emails without your consent, or using your data to benefit other companies.

04 Who Your Information Is Shared With

Machi Bat shares information only in limited cases and strictly when necessary:

4.1 Service Provider Partners

Only the information required to deliver services is shared with game providers (Pragmatic Play, Evolution, etc.), payment processors, and KYC verification services. These partners are contractually bound to uphold our privacy standards.

4.2 Legal Requirements

Information may be disclosed in response to a court order, government investigation, or request from a licensing authority. Where possible, you will be notified in advance.

⚠️ Machi Bat never shares your information with third parties for marketing, advertising, or commercial gain. This is a firm policy.

05 Data Storage & Security

5.1 Where Your Data Is Stored

Your information is stored on secure cloud servers that are monitored 24 hours a day and undergo regular security audits. Data backups are maintained across multiple locations.

5.2 Security Measures

  • 256-bit SSL/TLS encryption across all communications.
  • Password hashing (bcrypt) — even we cannot see your password.
  • Two-factor authentication (2FA) available.
  • Regular penetration testing.
  • Employee access to data is restricted and controlled.

5.3 What Happens in the Event of a Data Breach

In the event of a data breach, we will notify the relevant authorities within 72 hours and inform affected members as promptly as possible. Immediate steps will be taken to minimize any harm.

06 Cookie Policy

Machi Bat uses cookies on its website. Cookies are small text files stored in your browser that help improve your browsing experience.

Cookie Type Purpose Duration Can It Be Disabled?
Essential Login sessions, security tokens End of Session No (Essential)
Functional Remembering language preferences and game settings 30 Days Yes
Analytics Understanding which pages are visited most 6 Months Yes

You can delete existing cookies or block new ones at any time through your browser settings. Please note that disabling essential cookies may cause some features to stop working.

07 Your Rights

Machi Bat grants you the following rights:

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Right to Access Your Data

You may request to see what information we hold about you.

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Right to Rectification

If any information is incorrect, you may request a correction.

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Right to Erasure

You can request deletion of your data, except where retention is required by law.

Right to Restrict Processing

You can request that we stop using your data for specific purposes.

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Data Portability

You can request your data in a machine-readable format.

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Marketing Opt-Out

You can opt out of promotional messages at any time.

To exercise your rights: Email us at support@machibat.net or reach out via live chat. We will respond within 30 days.

08 Children's Privacy

Machi Bat strictly does not collect any information from individuals under the age of 18. Age is verified at registration, and accounts belonging to users under 18 are immediately closed.

If you suspect a minor is using our platform, please notify our support team immediately. We will take prompt action.

09 Third-Party Links & Services

The Machi Bat website may occasionally feature content from game providers. These third parties have their own privacy policies, and Machi Bat has no control over how they manage your data.

While you play, the game provider's servers may process certain technical data (such as game outcomes). However, these providers are contractually required to keep your data secure under our partnership agreements.

10 Policy Updates

Machi Bat may update this Privacy Policy from time to time. Changes may be driven by new legal requirements, the addition of new services, or security improvements.

For significant changes, you will be notified via SMS to your registered mobile number or through an in-platform notification. Continued use of the platform after any changes constitutes acceptance of the updated policy.

Back to Top The date of the latest update is always shown, so you can easily tell how current the policy is.

11 Contact Us

For any privacy-related questions, complaints, or requests to exercise your rights, please get in touch with us:

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Email
support@machibat.net
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Live Chat
24/7 support in Bangla

We aim to respond to all privacy-related requests within 30 days. For complex cases, it may take longer, but we will inform you in advance.

Frequently Asked Questions

In most cases, winnings are credited to your Machi Bat wallet almost instantly. Once you submit a withdrawal request to bKash, processing time may vary depending on the amount.

Up to ৳500: Typically within 5 to 15 minutes.

৳501 to ৳10,000: 1 to 3 hours, as transactions in this range go through a standard verification process.

Above ৳10,000: May take up to 24 hours, especially if KYC verification is required.

After midnight or on public holidays, there may be a slight delay due to bKash's own processing schedule. However, if any withdrawal is held for more than 24 hours, please contact support.

Machi Bat has a mobile-optimized website that works seamlessly on any smartphone — no separate app download needed. Simply open machibat.net in Chrome or Safari and play everything directly in your browser.

If you prefer an app-like experience, you can use the "Add to Home Screen" feature:

On Android: Open the site in Chrome → tap the three-dot menu on the top right → select "Add to Home screen".

On iPhone: Open the site in Safari → tap the Share button → select "Add to Home Screen".

This will create an icon and run in full-screen mode just like an app. A dedicated Android app is also coming soon — visit the promotions page for updates.

Trust in Security, Play with Confidence

Your data and funds are completely safe at Machi Bat. Join today and experience the difference.

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Your Data Is Never Sold
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